CAUSA
ES

Privacy Policy

CAUSA – Creamos Identidades

At CAUSA we work to give you the best possible experience through our services and digital solutions. In some cases, this requires collecting and processing certain personal data. We take your privacy very seriously and act with full transparency about how your information is used.

This Privacy Policy describes how we collect, use, and protect your personal data, in accordance with Ley 81 de 26 de marzo de 2019 sobre Protección de Datos Personales de la República de Panamá (Panama's Personal Data Protection Law) and its implementing regulations, as well as international best practices in privacy.

1. Data controller

Owner: CAUSA – Creamos Identidades
Contact email: causa@creamosidentidades.com
Website: www.creamosidentidades.com

CAUSA acts as the controller of the personal data collected through this website.

2. What personal data we collect

Through our contact forms, communications, and use of the website, we may collect the following data:

  • First and last name

  • Email address

  • Phone number

  • Company or organization (if the user chooses to provide it)

  • Messages or information the user submits voluntarily

  • IP address, date and time of access, browser type, operating system, and similar technical data

  • Any other information the user chooses to share voluntarily

Providing certain data may be necessary to handle contact requests or deliver certain services. Withholding that information may prevent us from responding properly.

3. Purposes of data processing

The personal data collected is used for the following purposes:

  • Responding to inquiries, information requests, or contact requests

  • Managing commercial or professional communications requested by the user

  • Maintaining the professional relationship with clients or prospective clients

  • Improving the browsing experience and the performance of the website

  • Carrying out marketing activities, always with the user's consent where required

  • Meeting legal obligations and responding to requests from competent authorities

Under no circumstances will the data be used for purposes other than those described here without informing the user beforehand.

4. Legal basis for processing

The processing of personal data is based on:

  • The consent given by the user when completing forms or sending communications

  • CAUSA's legitimate interest in handling requests, maintaining professional relationships, and improving its services

  • Compliance with applicable legal obligations

5. Data retention

Personal data will be kept only for as long as necessary to fulfill the purpose for which it was collected, or for the duration of a professional or commercial relationship, and thereafter for the periods required by applicable law.

6. Recipients and third parties

CAUSA does not sell or transfer personal data to third parties.

However, to keep the website running properly and deliver our services, technology providers acting as data processors may be involved, such as:

  • Hosting services (Bluehost)

  • Web platform (WordPress, Elementor)

  • Analytics services and Google tools

  • Email marketing platform (Mailchimp)

  • Forms and anti-spam protection systems (Google reCAPTCHA v3)

  • Communication channels such as WhatsApp

These providers only access the information strictly necessary to deliver their services and are required to maintain the confidentiality and security of the data.

7. International data transfers

Some of the technology providers we use may be located outside Panama. In these cases, CAUSA takes steps to ensure that such transfers are carried out under adequate data protection standards and in line with international best practices.

8. User rights

Under Ley 81 (Panama's Personal Data Protection Law), the user may exercise the following rights:

  • Access to their personal data

  • Rectification of inaccurate or incomplete data

  • Cancellation or erasure of their data where applicable

  • Objection to the processing of their data

  • Restriction of processing in certain cases

To exercise these rights, the user may send a request to:
causa@creamosidentidades.com

Requests will be handled within the timeframes established by applicable regulations.

9. Data of minors

This website may be accessible to minors. However, CAUSA does not intentionally collect personal data from minors without the consent of their parents or legal guardians. If we detect that a minor's data has been processed improperly, it will be deleted immediately.

10. Information security

CAUSA takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse.

11. Changes to this privacy policy

CAUSA reserves the right to modify this Privacy Policy to reflect legal changes or improvements to its services. We recommend reviewing this policy periodically.